We’re an online store only and we ship directly from Australia. For all enquiries email us at info@ritzandron.com.au and our team will be more than happy to assist.

We use SSL Certificate to protect against the loss, misuse or alteration of your information. We will never disclose your personal information to any third parties, so you can rest assured that your information is safe with us.

Ritz and Ron jewellery is created with sterling silver and AAA Cubic Zirconia. All our jewellery is nickel free and hypoallergenic.

Once you place your order, an order confirmation email will be shortly sent to your registered email address. If you can’t find it, please check if it has been filtered to your junk mail folder.

Your products will be shipped within one to two business days from your order. From that point it takes 2-7 business days for items to arrive. In some occasion the shipping might take a bit longer. Check our shipping policy for more information or contact us at info@ritzandron.com.au

Due to Coronavirus processing and shipping of orders is slightly delayed. If you have any queries in regards contact us via email or via our social media.

If any goods are faulty we will we will try and correct the problem, however, Ritz and Ron is not required to provide a refund if you change your mind about a particular purchase, so please choose carefully.

If you’ve made a purchase from our site and need to return the product, we will exchange the item for another product(s) if returned within 30 days of dispatch. The goods must be in an unworn and new condition. Please send as an email and we will give instructions how to return.

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us as soon as possible. Once the packaging and shipping process has started, it can no longer be cancelled. Pls contact us at info@ritzandron.com.au for more information.

If there’s an issue with your order – if it’s the wrong size, wrong colour, defective then simply notify us. Return the item to us, we will pay for the return and we will exchange it to the correct item or give you a refund.

If you’ve made a purchase from our site and need to return the product, we will exchange the item for another product(s) if returned within 30 days of dispatch. Buyer will pay for return and postage costs. The goods must be in an unworn and new condition. Pierced items are nonexchangeable due to hygiene reasons. Please send us an email at info@ritzandron.com.au and we will give you instructions.